Josh Mace

I bridge the gap between customers, stakeholders, and development teams to bring impactful solutions to life. I lead requirements gathering and documentation, facilitate productive cross-team discussions, and ensure clear communication throughout the product lifecycle. Drawing on my many years as a UX designer, I also contribute to design tasks and user experience decisions as they arise—helping to create products that are not only functional but intuitive and engaging. By collaborating closely with developers and project managers, I align business goals with technical execution to deliver high-quality, customer-focused results.

As part of the Tech & Digital team supporting Disney Cruise Line, I led the strategic planning and design oversight of a multi-product software portfolio supporting logistics, operations, and crew resources across the entire global fleet and private island. I single-handedly designed and managed development of a custom, multiplatform mobile app used by crew members to streamline daily operations and the on-boarding process. Working within the complex ecosystem of a global enterprise like Disney, I navigated cross-departmental dynamics, aligned diverse stakeholders, and delivered solutions that balanced user experience, business goals, and the world-class excellence Disney exemplifies.

Swampfox builds products and custom software solutions that enhances call center, customer service, and customer experience operations for large enterprises, including several Fortune 500 companies. In my role as Senior UX Designer, I led the end-to-end design process—from research and task analysis to wireframes, prototypes, and high-fidelity UI design. I collaborated closely with business stakeholders and subject-matter experts to translate complex requirements into intuitive, accessible user experiences. Partnering with project management and development teams, I ensured design feasibility, consistency, and successful implementation across multiple products and platforms.

Tasked with building a new product, I collaborated with the SME to define and visualize each requirement. I prototyped and presented those features to stakeholders, and ensured approval of the design. I provided all design documentation and communicated with the developers to put together a schedule for each sprint.

My responsibilities at Quest consisted of gathering requirements for the UI from the sales and product management teams. Clarifying those requirements with stakeholders and customers, and working with the development team to come up with a schedule and implementation plan.

BCBSSC operates one of the world’s largest claims processing systems and employs over 12,000 people. As UX Team Lead within the Presentation Application Systems group, I partnered with stakeholders to define product vision, oversee usability, and design responsive prototypes using HTML/CSS. I led a team of visual designers, interaction developers, and usability engineers in creating a custom prototyping platform, replacing outdated Visio mockups and dramatically improving efficiency and design accuracy. I regularly presented to executive stakeholders to align vision, evangelize solutions, and ensure high-quality implementation.

Manage and provide creative and technical oversight over all aspects of design (branding, promotion, and multimedia) and technology (web development, communications, and hardware). It was my responsibility to respond to issues with computer equipment and the internal network, create content for the church website and all social media posts, and design all print publications. My role at SAPC also included all responsibilities related to the Assistant to the Music Director position, which I also held.